If you have any queries about the NHS or concerns about your treatment or services provided in primary care – for example, from a GP, District Nurse, Health Visitor, etc – there is a Healthwatch organisation covering every local authority in England. They will take the experiences that people have of local care and use them to help shape local services. You can contact your local Healthwatch organisation on-line at Healthwatch website or via email on firstname.lastname@example.org or telephone 01642 688312 or you can visit the NHS Choices website.
Local Healthwatches have been set up across England to create a strong, independent consumer champion whose aim is to:
- Strengthen the collective voice of citizens and communities in influencing local health and social care services to better meet their needs; and
- Support people to find the right health and social care services for them by providing appropriate information, advice and signposting.
Healthwatch Stockton-on-Tees will work with local people, patients, service users, carers, community groups, organisations, service providers and commissioners to get the best out of local health and social care services. This doesn’t just mean improving services today but influencing and shaping services to meet the needs of the local communities tomorrow.