We are open 8am – 6pm Monday to Friday. To book an appointment with a Doctor or Nurse please telephone us from 8.30am each week day morning. We also offer certain appointment booking online via the SystmOne app.
You can submit information on your conditions via the internet (see below) – this will be looked at by a doctor and you will receive a response within 2 working days.
Telephone consultations
Telephone appointments are often used as initial contact with patients to assess whether you need to be seen face to face or if your condition can be managed over the phone. If you have the initial call with a Doctor or Nurse and they think you need to be seen they will make an appointment for you.
Routine appointments
These appointments are for non-urgent conditions which will wait a few days before they are treated.
Routine appointments can be booked up to 2 weeks in advance for Doctors, Nurses and Health Care Assistants.
Routine appointments are available for booking every day, throughout the week and up to two weeks ahead. This means that you will have the opportunity to see your own doctor more often. As a result you can ring any week day morning to see a GP either on that day, the following day or later that week, depending on availability. Early morning, and late afternoon appointments are bookable 2 weeks in advance, to help our working patients fit their appointments around their work commitments easily.
Non-urgent appointments via the internet
This is a form to complete via the internet. It allows you to advise us of your symptoms and a GP or nurse will be in touch via either the phone, email or text to advise you of their decision. You can use these for non-urgent conditions, queries and also follow-on sick notes and other administrative work that may not require an actual appointment. Turn around time is 2 working days. Request advice from your GP on-line
Urgent appointments
These are for conditions that require same day treatment.
Every day, a number of appointments are released at 8.30am for a Minor Illness Clinic with the Nurse Practitioners and one of the Doctors works as Duty Doctor for both the morning and afternoon. He/she will see patients requiring urgent medical attention on that day.
Please telephone the Practice from 8.30am.
Note that same day urgent appointments the doctor or nurse practitioner will only deal with one condition.
If the practice is closed please ring 111.
Home visits
Whenever possible, patients should attend the Practice. Home visits are only made when there is an urgent medical reason why the patient cannot attend the Practice. Requests for home visits are assessed by a Doctor who will then decide whether a home visit is necessary. Please contact the surgery before 10.30am, if possible, if you are requesting a home visit. Home visits are usually made around lunchtime and in order of urgency. Please remember to give the correct address when requesting a home visit.
Cancel your appointment
Every month several hundred appointments are wasted by patients who fail to attend or cancel a pre-booked appointment. Please ensure that you contact the Practice if you are unable to attend. If you fail to attend three appointments without cancelling a pre-booked appointment, you may be removed from our Practice list following notice.
You can cancel your appointment using our online services
Or you can cancel via the appointment reminder link sent to your phone, or ring the practice number, click for appointments and follow the instructions to cancel your appointment.
